Privacy Policy

What we collect

We collect information you provide directly: name, email, phone, and shipping ZIP when you submit a custom candle request or contact form. We also collect your email address if you subscribe to our newsletter.

Our website uses Cloudflare Web Analytics, which is cookieless and collects no personally identifiable information, so no cookie banner is required.

How we use your information

• To respond to your messages and process custom orders
• To reply to your order with a total, and to confirm it once it is paid
• To send newsletter emails if you opted in (you can unsubscribe any time)

How we store your data

Custom request data is stored in a secure database on Render.com servers. Contact form submissions are stored and forwarded to our email via Resend. Reference images are stored in Cloudflare R2 object storage. We do not sell or share your personal information with third parties.

Payments

This website does not process card payments and never receives your card details. Where a payment is taken by card, it is handled by Stripe, and the details pass directly to them. For orders arranged by email, payment is made by whatever method we agree with you in that reply. We hold no card numbers either way.

Local storage

Our custom candle wizard saves your selections (scent, color, vessel, etc.) to your browser's local storage so your progress isn't lost if you close the tab. This data is automatically cleared when you submit your request or after 30 days. We do not store your name, email, or ZIP code in local storage.

Your rights

You may request deletion of your personal data at any time by emailing cocoandsabanna@gmail.com. We will remove your data within 30 days.

Contact

Privacy questions? Email cocoandsabanna@gmail.com.